Ordering, Purchasing, Payment, and Shipping         

Ordering and Purchasing: Please contact us by phone, email, or regular mail. Let us know what Legacy Limited Edition you are interested in or what custom design can be crafted to your needs. We hope our website is helpful and informative about the products that we have and that are available. Our website is ever evolving so keep checking back for the latest at Dorsey Originals.

To place an order by phone, call (252) 746-4350, Our knowledgeable sales staff is available to assist you Monday-Saturday from 10:30 AM to 5:30 PM. You may call at any time and leave a voice mail for our sales staff. Be sure to leave your contact information. We are closed in observance of all major Holidays but will happy to assist you the following day.

Payment – Limited Edition Legacy Collection: We build fine furniture to meet our customer needs and require a 50% deposit to initiate your order. The balance is due prior to shipment. When you place your order we will provide a written confirmation showing a description of the piece, the name of the woodworking artisan, the wood, and pricing, as well as an estimated delivery date. Please ensure that we have all of the information correct. Projects have differing delivery times, but most orders take 2 - 4 weeks to complete.

Ordering Custom Design Work: For custom design work we put clients directly in touch with the artist. They will work directly with the craftsman to design and create custom solutions for your home or office. Our sales associates are trained to help you identify the craftsman best suited to your style, and work with you throughout the entire project.

Payment of Custom Design Work: Dorsey Originals are built to meet each customer's needs and requires a 50% deposit to initiate the order. The balance is due prior to delivery. When you place your order we will provide written confirmation showing a description of the piece, the name of the woodworking artisan, the woods and pricing, as well as an estimated delivery date. Please ensure we have all of the information and details correct. Artists have differing delivery times, but most orders take 4 - 8 weeks to complete. For multiple designs, or if more complex design work is required, there may be an initial non-refundable design fee of $150.

Satisfaction is Guaranteed: All items are unique in wood grain and some slight variations in size do occur. Every effort has been made by Dorsey Originals to show and produce these items as accurately as possible. However, if you are not satisfied with your purchase, return it to Dorsey Originals within 10 days, with your receipt, for full credit. We are not responsible for the cost of return shipping.

Prices are subject to change without notice. Any changes in your order will be confirmed by phone or emailed before your order is processed.

Shipping: Items will be carefully packaged, insured, shipped and delivered by trained moving professionals. The method of shipment will vary by size and complexity of piece and geographical location. In some areas we provide blanket wrap service, and in others, particularly where common carrier service is necessary, orders are crated. Our goal is to have your furniture arrive in showroom condition.
 
Shipping Costs: Shipping and Handling are calculated per delivery and based on the items and location they are being shipped to. Rates vary based on table, distance, and weight. Please contact us for a shipping quote.

Shipping Damage: Our shippers have been thoroughly screened and damage is very rare. However, accidents sometimes happen, so please check all furniture pieces, as they are unpacked. If any damage is observed please advise the delivery personnel, and note the damage on the driver’s paperwork.  Also please immediately contact our shipping manager at (252) 746-4350 or via email at info@dorseyoriginals.com.